ck49's Privacy Policy

ck49 is a safe and reliable online gaming platform serving users in Bangladesh. We place the highest importance on our users' privacy. This privacy policy ("Policy") explains how ck49 collects your personal information, the purposes for which it is used, who it is shared with, and how it is kept secure.

By using the ck49 website or creating an account, you consent to the terms of this policy. If you disagree with any part of this policy, please refrain from using our platform or contact us.

2.1 Information You Provide Directly

When registering an account or using services on ck49, you may provide the following information:

• Full name, date of birth, and contact details (email, mobile number)
• Documents required for identity verification (national ID card or passport)
• Financial information — bKash, Nagad, Rocket, Upay, or bank account details, solely for processing transactions
• Account login credentials (username and password)
• Information provided when contacting customer support

2.2 Automatically Collected Information

When you use the ck49 platform, certain information may be collected automatically:

• Device information — browser type, operating system, screen resolution
• IP address and approximate location (at the country/region level)
• Session duration on the platform, pages visited, and click activity
• Transaction history and gaming activity logs
• Information collected from cookies and similar tracking technologies

ck49 uses the information collected for the following purposes:

3.1 Service Operation and Improvement

• Creating, managing, and verifying your account
• Processing deposit and withdrawal transactions
• Providing gaming services, bonuses, and promotional offers
• Monitoring and improving platform performance
• Identifying and resolving technical issues

3.2 Security and Legal Compliance

• Preventing fraud, money laundering, and other illegal activities
• Verifying users' age (for users aged 21 and above only)
• Maintaining compliance with responsible gaming policies
• Meeting applicable legal obligations

3.3 Customer Service and Communication

• Providing support via 24/7 live chat and email
• Sending important account-related notifications
• Sending promotional information and offers with your consent

ck49 does not sell your personal information to third parties. However, information may be shared in certain specific circumstances:

4.1 Service Providers

We work with trusted service providers — such as payment processors, technology infrastructure providers, and customer service providers. They are granted access to your information solely for the purpose of providing services and are bound by privacy obligations similar to this policy.

4.2 Legal Obligations

ck49 may disclose necessary information in response to a court order, legal process, or a lawful request from a competent authority. Information may also be disclosed during investigations into fraud or criminal activity.

4.3 Business Changes

In the event of a business merger, acquisition, or asset transfer, user information may be included. You will be notified in advance in such circumstances.

ck49 uses cookies and similar technologies to improve platform functionality and personalize your experience.

5.1 Essential Cookies

These cookies are essential for the core functionality of the platform — such as maintaining login sessions, ensuring security, and saving your preferences. They cannot be disabled.

5.2 Analytics and Statistics Cookies

These cookies help us understand how users use the platform, which sections are most popular, and where service improvements are needed.

5.3 Cookie Controls

You can control or delete most cookies by changing your browser settings. However, disabling essential cookies may prevent some key features of the platform from working.

ck49 adopts industry-standard security measures to protect your personal information:

• SSL Encryption: All data transmitted on the platform is encrypted using SSL (Secure Socket Layer) technology, which prevents unauthorized access.
• Password Protection: Your password is stored in hashed form; we never store passwords in plain text.
• Access Controls: Only authorized personnel may access your information for specific operational purposes.
• Regular Security Reviews: Our system security is reviewed and tested on a regular basis.
• Data Retention Limits: Information that is no longer needed after fulfilling legal obligations is securely deleted.

ck49 retains your personal information in accordance with the following policy:

• All relevant information is retained while your account is active.
• Even after an account is closed or deactivated, certain information may be retained for a defined period for legal, regulatory, or dispute resolution purposes.
• Financial transaction records are retained in accordance with legal requirements.
• Information collected for marketing communications is deleted after you withdraw your consent.

As a user of the ck49 platform, you have the following rights:

8.1 Right of Access

You have the right to know what information we hold about you and to receive a copy of it.

8.2 Right to Rectification

You have the right to request the correction of inaccurate or incomplete information held about you.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted, however some information may need to be retained due to legal obligations.

8.4 Right to Object to Processing

You have the right to object at any time to the use of your information for marketing purposes.

8.5 Right to Data Portability

You may request certain information in a structured, commonly used format.

The ck49 platform is intended only for users aged 21 and above. We do not knowingly collect information from individuals under the age of 21. If we become aware that a minor has registered, we will close that account and delete all associated information.

If you believe a minor has registered on ck49, please contact us immediately.

In operating ck49's services, some information may be processed or stored on servers outside Bangladesh. Regardless of where data is stored, the protection standards described in this policy will be followed. Contractual security obligations are ensured with third-party service providers.

ck49 may update this privacy policy from time to time. If significant changes are made, we will notify you in the following ways:

• By displaying a notice on the website
• By sending a notification to your registered email address
• By updating the "Last Updated" date on this page

Continued use of the ck49 platform after any changes will be considered as your acceptance of the updated policy terms. We recommend reviewing this policy regularly.

The ck49 platform may have integrated connections to third-party services — such as payment gateways (bKash, Nagad, Rocket, Upay, bank transfer) or game providers. These third parties have their own privacy policies and ck49 is not responsible for their data processing practices. We recommend reviewing the relevant payment service's policy before completing a transaction.